Privacy Policy

Privacy Policy of Limpio

Effective Date: 14.09.2025

Limpio is a software-as-a-service platform owned and operated by ADDRESSHUB SAS, a company incorporated under the laws of Colombia, with its principal office at Carrera 21 #7-19, 2nd Floor, Bonda, Santa Marta, Colombia.

ADDRESSHUB SAS (“we,” “our,” or “us”) is committed to protecting the privacy of all individuals who interact with Limpio.

This Privacy Policy outlines how we collect, use, and safeguard your information. It also explains the role of our billing partner, Paddle.com Market Limited, when you purchase a Limpio subscription.

1. Information We Collect

1.1 Information you provide directly

Business Owners (our customers):

Contact Information: name, address, phone number, and email.
Business Information: business name, service offerings, pricing, and operational details.
Payment and Billing Information: depending on your setup, this may include bank account details or card details collected by Paddle.
Account Credentials: username and password for accessing Limpio.

End Customers of Business Owners:

Contact Information: name, address, phone number, and email.
Booking Information: date, time, location, and details of services booked.
Payment Information: card or payment details (processed securely via Paddle or other third-party provider).
Notes: business owners may add private notes (internal only) and service instructions (shared with cleaners).

1.2 Automatically collected information

Usage Data: pages viewed, links clicked, actions taken.
Log Data: IP address, browser type, date/time of visit.
Cookies and Tracking: to remember preferences and analyze usage.

1.3 Information from third parties

Payment Processing Data: Paddle provides us with limited data (e.g., transaction confirmations, refund status). We do not receive your full payment details.
Analytics Data: tools that help us understand service usage.
Third-Party Integrations: if you connect Limpio to Google My Business, Yelp, Facebook Business, Apple Maps, or similar, we access only the data needed to enable that integration under your permissions.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve Limpio.
Process bookings, manage work orders, and deliver functionality.
Handle billing and subscription management through Paddle.
Communicate with you (confirmations, support, technical notices).
Enforce our Terms of Service and detect/prevent fraud.
Perform analytics and research to improve services.
Send promotional or marketing communications (where permitted by law).

3. Payments and Role of Paddle

All subscription payments for Limpio are processed by Paddle.com Market Limited or its US affiliate.
Paddle acts as the Merchant of Record for all transactions. This means:
- Your payment is made to Paddle.
- Paddle collects and processes billing information (such as your card details, billing address, and tax identifiers).
- Paddle is responsible for compliance with VAT, GST, sales tax, refunds, and chargebacks.
Limpio does not collect or store your full payment card details. We only receive confirmation of payment, subscription status, and limited billing metadata from Paddle.

For more details, please review Paddle’s Privacy Policy: https://www.paddle.com/legal/privacy

4. Sharing Your Information

We share your information only in these circumstances:

With Paddle: to process your subscription and handle billing-related matters.
With Service Providers: e.g., hosting, analytics, email delivery, and customer support.
For Legal or Safety Purposes: to comply with laws, protect rights, property, or safety, and prevent fraud.
With Third-Party Integrations: when you choose to connect Limpio to external services.
Business Transfers: in case of merger, acquisition, or sale of assets.
Aggregate/De-identified Data: may be shared for analytics or research, but not in a way that identifies you.
With Consent: if you authorize us to share data with a third party.

5. Your Choices and Rights

You have the right to:

Access, review, and update your information via account settings.
Delete your account (note: some data may be retained for legal/business purposes).
Manage your communication preferences and opt out of marketing.
Control cookies through your browser.
Disconnect third-party integrations at any time.
Request data portability in a machine-readable format.
Object to or restrict processing, subject to legal limitations.
Withdraw consent where applicable.

For subscription payments, refunds, or billing inquiries, please contact Paddle directly through your purchase receipt or help@paddle.com.

6. Security

We protect your data with:

Encryption of sensitive information.
Secure hosting with restricted access.
Regular audits, monitoring, and vulnerability checks.
Access controls for staff.
Training and awareness programs.
Retention policies aligned with business/legal needs.

Despite these measures, no system is 100% secure. If a breach occurs, we will notify you promptly and provide guidance.

7. International Data Transfers

Limpio operates globally, and your information may be transferred outside your country.
Paddle may also transfer billing data internationally to comply with its obligations.
We and Paddle use safeguards such as Standard Contractual Clauses to protect your data.

8. Changes to this Policy

We may update this Policy from time to time. Significant changes will be communicated via website notice, email, or in-app alert. Continued use of Limpio after updates constitutes your acceptance.

9. Contact Us

For questions about this Privacy Policy or your data:

ADDRESSHUB SAS

Email: privacy@getlimpio.co

Address: Carrera 21 #7-19, 2nd Floor, Bonda, Santa Marta, Colombia

For billing or payment-related data inquiries:

Paddle.com Market Limited

Email: help@paddle.com

Website: https://paddle.net

Simplified scheduling software for your cleaning business